Returns & ExchangesJump to:
- Returning Merchandise
- Return Policy
- Swim & Intimates Returns
- Gift Returns
- Returns By Mail Only
- Store Return Policy
Returning Merchandise Back to Top
We offer two ways to return your Free People items! You can use our free returns portal or your own delivery method. Please note that if you use your own method you are responsible for all delivery costs.
Use our Free & Easy Returns Portal!
Select the items you’d like to return in the portal then print your free return label and affix it to the box. Be sure to complete the dispatch note and include it with your returned items.
Use your own delivery method
You can send items back to us at your own expense to the address below using any trackable/insured delivery method. Sorry, we cannot accept COD returns.
Follow the directions on the back of the dispatch note to return merchandise for credit. Pack all items in a secure box or reuse the original packaging and enclose the dispatch note.
Free People Direct
1 Spire Road
Return Policy Back to Top
Free People will gladly accept unworn, unwashed or faulty merchandise for return or exchange. Please allow 2-3 weeks for your return to be received and processed. We’ll send an email when your return has been processed. We will credit your original form of payment for returns posted within 30 days of the dispatch date and issue a Free People electronic gift card if posted after 30 days.
Free Delivery Both Ways on Even Exchanges: Ordered the wrong size or colour? No worries! If you need to exchange an item for the same item in different size or colour, simply fill out the back of your dispatch note and we will waive the delivery charge.
You may also call us at 0203 219 8999 or 0800 012 1400 to place your reorder and we will offer you free delivery on your replacement order.
If you have received a faulty or incorrect item please contact customer service.
Most returns are processed within ten days of receipt in our warehouse. We will send you an email confirming that your return or exchange has been processed. You may also check the status of your return by logging into your account and viewing your order history.
Your refund will be credited back to the original method of payment used to make the purchase or an e-gift card will be issued. If you paid with a e-gift card, a new e-gift card will be issued for the amount of the credit.
Swim & Intimates Returns Back to Top
We are unable to process returns for swimwear or intimate apparel items that have been worn or are returned in a soiled condition. All lingerie must be returned in original packaging and condition with tags in place. All swimwear returned must be in new and unused condition with sanitary strips in place.
Gift Returns Back to Top
If you received a gift from our catalogue or website you may return it to our distribution centre. A e-gift card will be issued for the amount of the item(s) and emailed to you. We are unable to process returns for items purchased at a store location.
The original order number is required to process the return. Please contact us to obtain this information. Please have the gift givers full name and address information handy. We will provide you with an gift return form to enclose with your package.
Store Return Policy Back to Top
We cannot accept items purchased in Free People stores at our website returns centre. If you were visiting one of our US or Canadian stores and need to make a return, please contact us at email@example.com and we will be happy to assist you in the process.
Free People merchandise purchased at independent boutiques and department stores must be returned to that store. Please contact the individual store for their return policy.