Delivery Information

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Christmas DeliveryBack to Top

To ensure your items arrive by December 24th, place your order by Wednesday, December 17th, by 11:59 PM GMT. See the Details and Exceptions section below for more information!

UK Standard Order by Wednesday, December 17th, by 11:59 PM GMT

No need to select UK Faster at checkout – we’ll take care of your upgrade so your order arrives in time!

Delivery by December 24th does not apply in the event of service interruptions or failures caused by events beyond the control of freepeople.com (including, for example, interruptions of our transportation systems or the services provided by our carriers).

Details and Exceptions:

Most orders will be dispatched within a day of ordering however some orders may take up to 48 hours to process. Orders are not dispatched Saturdays, Sundays or Bank Holidays.

Items ordered together may not be dispatched on the same day, and occasionally some items are temporarily out-of-stock. You will be alerted of any delivery delays at the time of order. Should there be any other delay associated with your order; you will be notified within 10 days after placing your order.

For items to arrive by 24th December, orders must be placed by Wednesday, December 17th, by 11:59 PM GMT/December 17th, by 11:59 pm EST.

Delivery by 24th December is not guaranteed in the event of service interruptions or delays caused by events beyond the control of freepeople.co.uk, (including, for example, interruptions of our transportation systems or the services provided by our carriers).

While this time frame applies to the majority of our offerings, there are some exceptions. Certain large-scale items with indicated extended delivery times (for example, furniture) are not included.

Orders to addresses that cannot accept a UPS next day delivery are not guaranteed to arrive by December 24th.

Delivery Costs Back to Top

Most orders will be dispatched within a day of ordering (we do not ship Saturdays, Sundays or Bank Holidays), however some orders will take 24-48 hours to process.

We deliver orders to Great Britain (England, Wales, Scotland and Northern Ireland).

UK Estimated Delivery Time Under £75 GBP Over £75 GBP
Standard Shipping 5-8 business days £5 Flat Rate FREE!
Faster Shipping 3-6 business days £7 Flat Rate £7 Flat Rate

Standard shipping orders will be delivered with either Hermes or Aramex Couriers. Your Delivery Confirmation Email will tell you which carrier is handling your package and how you can track your package. Faster shipping will be delivered by DHL.

If you would like delivery outside of the regions listed above we deliver orders to more than 100 other countries. Click here to visit us at freepeople.com.

Furniture & Oversized Items Back to Top

We regret that we are unable to deliver furniture and oversized items outside of the contiguous US. If you would like to order furniture or an oversized item to a US address, please visit us at freepeople.com.

Delivery Status Back to Top

As soon as your order is dispatched we will send you an email with your tracking information. Information about any backordered or cancelled items will be included in a separate email. You may also view your order online by logging into your account and selecting "Order History."

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